Get in touch
Questions we haven't answered? Here's the fastest way to reach us. For clinical questions specific to your treatment, use the secure messaging in your patient account.
support@pepscribe.com
Questions about eligibility, billing, shipping, or anything else non-clinical. We reply within one business day.
Send an email →Check the FAQ first
Most common questions — pricing, eligibility, shipping, safety, how compounding works — are already answered there.
Open the FAQ →Take the assessment
Clinical eligibility is confirmed in the 3-minute assessment. No credit card. Not charged unless you're prescribed.
Start the assessment →What we can and can't answer
The support team can answer questions about eligibility, billing, shipping, your account, and how PepScribe works. We're happy to explain our 503A USA compounding standard, the regulatory distinction between compounded and brand-name medications, and the clinician review process.
We cannot give medical advice. If you're already a patient and have a clinical question about your treatment — side effects, dosing, whether to continue or pause — that belongs in secure messaging with your prescribing clinician via your patient account. Support cannot relay clinical questions to your clinician for you.
If you're in a medical emergency, do not email us — call 911 or go to your nearest emergency room.